Need to contact a friend or loved one aboard a cruise ship at sea, anywhere in the world?

You're just one phone call away!

Note: Per minute rates vary by cruise line.

How Dial-a-Ship Works

The following are the instructions to follow in order to have a successful connection to a ship:

Step 1.

Select a ship from the ship list and dial the 800- number of the ship you want to connect to.

Step 2.

Listen carefully to the voice prompt instructions for the ship name, enter the number and then press the # key.

Step 3.

Enter your credit card number and billing zip code. If you don't know your billing zip, press the * key for further instructions.

Step 4.

Billing will begin upon connection to an automatic system or live operator.

Cruise Ship List

  • Celebration Cruise Line

    Bahamas Celebration

    U.S. Toll-Free: (866) 459-9041
    Calling from Outside the U.S.: (732) 335-3253

    For customer service in regards to your booked cruise vacation, you may call the cruise line corporate number or visit their website:

    Corporate Number: 1-800-309-5934

    visit website

  • Crystal Cruises

    Symphony, Serentiy

    U.S. Toll-Free: (877) 266-1016
    Calling from Outside the U.S.: (732) 335-3294

    For customer service in regards to your booked cruise vacation, you may call the cruise line corporate number or visit their website:

    Corporate Number: 1-888-722-0021

    visit website

  • Disney Cruises

    Dream, Fantasy, Magic, Wonder

    U.S. Toll-Free: (888) 322-8732
    Calling from Outside the U.S.: (732) 335-3281

    For customer service in regards to your booked cruise vacation, you may call the cruise line corporate number or visit their website:

    Corporate Number: 1-800-951-3532

    visit website

  • Fred.Olsen Cruises

    Balmoral, Bremar, Blackwatch, Boudicca

    U.S. Toll-Free: (866) 244-5008
    Calling from Outside the U.S.: (732) 335-3266 (U.K. (0800) 028-5089)

    For customer service in regards to your booked cruise vacation, you may call the cruise line corporate number or visit their website:

    Corporate Number: +44 (0) 1473 742424

    visit website

  • Global Cruise Line

    Marco Polo

    U.S. Toll-Free: (888) 422-8732
    Calling from Outside the U.S.: (732) 335-3295

  • Institute of Shipboard Education

    MV Explorer

    U.S. Toll-Free: (877) 266-0986
    Calling from Outside the U.S.: (732) 335-3265

    For customer service in regards to your booked cruise vacation, you may call the cruise line corporate number or visit their website:

    Corporate Number: 1-800-854-0195

    visit website

  • Japan Grace Company

    Ocean Dream

    U.S. Toll-Free: (866) 459-9039
    Calling from Outside the U.S.: (732) 335-3295

    For customer service in regards to your booked cruise vacation, you may call the cruise line corporate number or visit their website:

    visit website

  • Moana Cruises

    Tere Moana

    U.S. Toll-Free: (877) 266-0988
    Calling from Outside the U.S.: (732) 335-3292

    For customer service in regards to your booked cruise vacation, you may call the cruise line corporate number or visit their website:

    Corporate Number: 1-800-848-6172

    visit website

  • Norwegian Cruise Line

    Breakaway, Dawn, Epic, Gem, Getaway, Jade, Jewel, Pearl, Pride of America, Sky, Spirit, Star, Sun

    U.S. Toll-Free: (888) 627-4477

    For customer service in regards to your booked cruise vacation, you may call the cruise line corporate number or visit their website:

    Corporate Number: 1-800-327-7030

    visit website

  • Paul Gauguin Cruises

    Paul Gauguin

    U.S. Toll-Free: (877) 266-0987
    Calling from Outside the U.S.: (732) 335-3267

    For customer service in regards to your booked cruise vacation, you may call the cruise line corporate number or visit their website:

    Corporate Number: 1-800-848-6172

    visit website

  • Portuscale Cruises

    Azores, Funchal, Porto

    U.S. Toll-Free: (866) 459-9022
    Calling from Outside the U.S.: (732) 335-3299

    For customer service in regards to your booked cruise vacation, you may call the cruise line corporate number or visit their website:

    Corporate Number: +351-213-463-015

    visit website

  • Pullmantur Cruises

    Empress, Horizon, Monarch, Sovereign, Zenith

    U.S. Toll-Free: (866) 244-5009
    Calling from Outside the U.S.: (732) 335-3275

    For customer service in regards to your booked cruise vacation, you may call the cruise line corporate number or visit their website:

    Corporate Number: 34 (915) 56-32-13

    visit website

  • Regent Seven Seas Cruises

    Mariner, Navigator, Voyager

    U.S. Toll-Free: (800) 886-5374
    Calling from Outside the U.S.: (732) 335-3251

    For customer service in regards to your booked cruise vacation, you may call the cruise line corporate number or visit their website:

    Corporate Number: 1-877-505-5370

    visit website

  • Residensea

    The World

    U.S. Toll-Free: (866) 244-5010
    Calling from Outside the U.S.: (732) 335-3287

    For customer service in regards to your booked cruise vacation, you may call the cruise line corporate number or visit their website:

    Corporate Number: 1-954-416-3644

    visit website

  • Silversea Cruises

    Silver Cloud, Silver Discoverer, Silver Explorer, Silver Galapagos, Silver Shadow, Silver Spirit, Silver Whisper, Silver Wind

    U.S. Toll-Free: (888) 722-3562
    Calling from Outside the U.S.: (732) 335-3263

    For customer service in regards to your booked cruise vacation, you may call the cruise line corporate number or visit their website:

    Corporate Number: 1-877-276-6816

    visit website

  • Thomson Cruises

    Celebration, Destiny, IslandEscape, Majesty, Thompson Spirit

    U.S. Toll-Free: (877) 722-8732
    Calling from Outside the U.S.: (732) 335-3288

    For customer service in regards to your booked cruise vacation, you may call the cruise line corporate number or visit their website:

    Corporate Number: (0) 44-0871-231-4691

    visit website

  • Travel Dynamics International

    Calisto, Corinthian II, Yorktown

    U.S. Toll-Free: (866) 459-8853
    Calling from Outside the U.S.: (732) 335-3223

    For customer service in regards to your booked cruise vacation, you may call the cruise line corporate number or visit their website:

    Corporate Number: 1-800-257-5767

    visit website

FAQs

  • Q: I would like to add an excursion to my cruise voyage. How can I do that?

    You will have to contact the corporate customer service for the cruise line and they can assist you with anything related to your cruise voyage.

  • Q: When will I begin to be charged?

    All calls will begin to be billed upon connection to the ship. If the passenger is not in their cabin at the time of the call, your call will still be charged for connection.

  • Q: I have charges on my credit card from MTN. What are these charges for?

    These charges are for calls made to a cruise ship via our calling platform. Rates vary from ship to ship.

  • Q: I do not know the name of the ship my relative is on but I know the cruise line. How can I get in contact with them?

    You may call the corporate number for the cruise line and provide them with information on the destination of the cruise and they can provide you with the name of the ship. Once you have this information, we can then provide you with the 1-800 to get in contact with the ship.

  • Q: I am entering my credit card number and the system is telling me my credit card is blocked. Why is the system telling me this?

    Our system automatically puts a temporary block on credit cards, once the system recognizes the card information being entered a consecutive amount of times, in order to avoid fraudulent charges from being charged to a card in the event the card has been stolen or being used without authorization from the owner.

  • Q: I have entered my credit card information and the system tells me it’s going to connect me to the ship, but then the line gets dropped. What seems to be the problem?

    The Network Operations Center will inform the customer service department if there are any problems with the satellite connection to the ship.

  • Q: I would like to get a detailed statement of the total minutes billed for my company’s reimbursement purposes. How can I receive this in a quick manner?

    We can provide you with a customer statement via email. We will need the complete credit card number that was used to place the calls in order to pull that information from our system.

  • Q: I would like to order flowers to a passenger onboard a ship. How can I do this?

    All personal requests for passengers or workers onboard a ship must be handled by a customer service representative from the corporate office for the cruise line. We are the Satellite Service provider; not the actual cruise ship or cruise line.

Contact

For customer service in regards to call billing charges or satellite connection to a ship, please fill out the form below or call 1-866-459-9020 or 1-954-672-4428.

Customer Service Hours:
8:30AM - 5:30PM Eastern Standard Time

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